Terms & Conditions
BBARK BITES PREMIUM CO – TERMS & CONDITIONS
1. Agreement Acceptance
1.1 This website and any related mobile applications (together, the “Store”) are operated by Bark Bites Premium Co Pty Ltd (“we”, “us”, “our”).
1.2 By accessing our Store, purchasing any products, or using any services, you agree to be bound by these Terms & Conditions (“Terms”), together with any policies referenced herein.
1.3 These Terms apply to all users of the Store, including browsers, customers, and account holders.
1.4 You confirm that:
(a) you have read and understood these Terms;
(b) you are at least 18 years of age; and
(c) you have the legal capacity to enter into a binding agreement.
2. Nature of Our Business
2.1 Products
Bark Bites Premium Co sells dog treats, meal toppers, supplements, and related pet products (“Goods”).
2.2 All Goods:
are intended as treats or dietary supplements;
are not complete meals unless expressly stated; and
should be used in conjunction with a balanced diet.
2.3 Services (if applicable)
We may also offer general canine nutrition guidance, meal planning, or coaching services.
2.4 Nothing in these Terms or on our Store constitutes veterinary advice. All information provided is general in nature. You should consult a qualified veterinarian where appropriate.
3. Account Registration
3.1 You may create an account to facilitate purchases. Purchases may also be made without an account.
3.2 You agree to provide accurate and current information and keep your details up to date.
3.3 You are responsible for all activity conducted through your account.
4. Orders and Acceptance
4.1 Placing an order constitutes an offer to purchase Goods.
4.2 We reserve the right to accept or reject any order at our discretion.
4.3 A contract is formed only once we confirm acceptance of your order.
4.4 You are responsible for ensuring all order details are correct before submitting your order.
5. Pricing and Payments
5.1 All prices are in Australian dollars (AUD) and include GST where applicable.
5.2 Payment must be made in full before Goods are dispatched.
5.3 We reserve the right to change pricing at any time without notice.
6. Availability, Delivery, Title & Risk
6.1 Product availability is not guaranteed.
6.2 Delivery timeframes are estimates only and may vary.
6.3 Risk in Goods passes to you upon delivery.
6.4 Title in Goods remains with us until full payment is received.
6.5 You must inspect your order upon delivery and notify us promptly of any issues.
7. Returns, Refunds & Australian Consumer Law
7.1 We do not accept returns for change of mind.
7.2 Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
7.3 If a product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with the ACL.
7.4 Where required by law, return shipping costs will be covered.
8. Product Use & Safety
8.1 All products are intended for animal consumption only.
8.2 Dogs should always be supervised while consuming treats or chews.
8.3 You are responsible for determining whether a product is suitable for your dog, including consideration of size, age, dietary needs, and allergies.
8.4 We are not responsible for misuse of products or failure to supervise your pet.
9. Accuracy of Information
9.1 We strive to ensure all information on our Store is accurate; however, we do not warrant that all information is error-free or current.
9.2 We reserve the right to correct errors or cancel orders affected by inaccuracies.
10. Third-Party Tools & Links
10.1 We may provide access to third-party tools or links “as is”.
10.2 We are not responsible for third-party content, services, or transactions.
11. User Content & Feedback
11.1 Any content you submit (including reviews, photos, or testimonials) may be used by us for marketing or business purposes.
11.2 You warrant that your submissions do not infringe any third-party rights.
12. Prohibited Uses
You must not use the Store for any unlawful, harmful, misleading, or malicious purposes, including hacking or transmitting harmful code.
13. Disclaimer
13.1 Our products and any guidance provided are not a substitute for veterinary advice.
13.2 Individual results may vary depending on the dog.
13.3 You assume responsibility for how products are used and introduced into your dog’s diet.
14. Limitation of Liability
14.1 To the maximum extent permitted by law:
our liability is limited to the amount paid by you for the relevant Goods; and
we are not liable for indirect or consequential losses.
14.2 Nothing in these Terms excludes rights under the Australian Consumer Law.
15. Indemnity
You agree to indemnify us against any claims arising from your misuse of our products or breach of these Terms.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable laws.
17. Termination
We may suspend or terminate access to our Store if you breach these Terms.
18. Entire Agreement
These Terms constitute the entire agreement between you and us.
19. Amendments
We may update these Terms at any time. Continued use of the Store constitutes acceptance of any changes.
20. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
