Terms & Conditions

BARK BITES PREMIUM CO – TERMS & CONDITIONS

1. Agreement Acceptance

1.1 This website and any related mobile applications (together, the Store) are operated by Bark Bites Premium Co Pty Ltd (“we”, “us”, “our”).

1.2 By accessing our Store, purchasing any products, enrolling in any services, or approving any quote, you agree to be bound by these Terms & Conditions (“Terms”), together with any policies referenced herein.

1.3 These Terms apply to all users of the Store, including browsers, customers, account holders, and contributors of content.

1.4 You confirm that:

(a) you have read and understood these Terms;

(b) you are at least 18 years of age; and

(c) you have the legal capacity to enter into a binding agreement.

1.5 If these Terms are considered an offer, acceptance is expressly limited to these Terms.

2. Nature of Our Business

2.1 Services
Bark Bites provides customised canine nutritional guidance, meal planning, and coaching services only. We do not prepare, cook, or deliver ready-to-eat meals.

2.2 Products (Treats & Supplements)
We may also sell standalone dog treats, supplements, and related pet products (“Goods”). These products:

are not complete meals, unless expressly stated; and

are separate from our nutritional planning services.

2.3 Nothing in these Terms constitutes veterinary advice. All guidance is educational and general in nature.

3. Account Registration

3.1 You may create an account to facilitate purchases or subscription billing. Purchases may also be made without an account.

3.2 You agree to provide accurate, current, and complete information and to keep your details up to date.

3.3 You are responsible for all activity conducted through your account.

3.4 We may require completion of a health or lifestyle questionnaire to provide services.

4. Orders and Acceptance

4.1 Placing an order constitutes an offer to purchase Goods or Services.

4.2 We reserve the right to accept or reject any order at our discretion.

4.3 A contract is formed only once we confirm acceptance of your order.

4.4 You are responsible for reviewing order details before submission.

5. Pricing and Payments

5.1 All prices are in Australian dollars and include GST where applicable.

5.2 Payment must be made in full before Goods are dispatched or Services commence, unless otherwise agreed.

5.3 Subscription or account invoices must be paid in accordance with stated terms.

5.4 Unpaid amounts may result in suspension or termination of services.

5.5 Interest may accrue on overdue amounts at the RBA cash rate + 5% per annum, calculated daily.

5.6 You are responsible for all reasonable recovery costs incurred due to non-payment.

6. Subscriptions, Meal Plans & Commitments

6.1 Minimum Commitment
Coaching and meal plan services carry a minimum eight (8) week commitment, reflecting the upfront professional time, analysis, planning, and ongoing support required.

6.2 Payment Structure (Meal Plans)
Total cost: $56, charged as:

$28 at sign-up; and

$28 when your customised plan is prepared and delivered.

6.3 Preparation begins immediately upon sign-up. Payments are non-refundable, except for billing errors.

6.4 No cooling-off period applies.

6.5 Subscriptions apply to one dog only and are non-transferable.

6.6 Holds, upgrades, downgrades, and cancellations are subject to the notice periods and restrictions stated at purchase.

7. Availability, Delivery, Title & Risk (Goods)

7.1 Availability of Goods is not guaranteed.

7.2 Delivery dates are estimates only.

7.3 Risk in Goods passes to you upon delivery.

7.4 Title remains with us until full payment is received.

7.5 You must inspect Goods upon delivery and notify us promptly of any issues.

8. Returns, Refunds & Australian Consumer Law

8.1 Change-of-mind returns are not accepted unless required by law.

8.2 These Terms do not exclude or limit your rights under the Australian Consumer Law (ACL).

8.3 Where Goods fail to meet ACL guarantees, you may be entitled to a repair, replacement, or refund.

8.4 Return shipping costs will be reimbursed where required under ACL.

9. Accuracy of Information

9.1 We do not warrant that all information on the Store is error-free or current.

9.2 We reserve the right to correct errors or cancel orders affected by inaccuracies.

10. Third-Party Tools & Links

10.1 We may provide access to third-party tools or links “as is”.

10.2 We are not responsible for third-party content, services, or transactions.

11. User Content & Feedback

11.1 Any content you submit may be used by us for business or marketing purposes.

11.2 You warrant that your submissions do not infringe third-party rights or laws.

12. Prohibited Uses

You must not use the Store for unlawful, harmful, misleading, abusive, or malicious purposes, including but not limited to hacking, scraping, or transmitting malware.

13. Disclaimer – Nutrition & Results

13.1 Our services are not veterinary services.

13.2 No outcomes or results are guaranteed.

13.3 You assume all responsibility for implementing dietary changes and should consult a veterinarian where appropriate.

14. Limitation of Liability

14.1 To the maximum extent permitted by law:

our total liability is limited to the amount paid by you for the relevant Goods or Services; and

we are not liable for indirect, consequential, or economic losses.

14.2 Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law.

15. Indemnity

You agree to indemnify us against any claims arising from your breach of these Terms or misuse of our Store or Services.

16. Privacy & Collection Notice

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

17. Termination

We may suspend or terminate access to the Store or Services at any time for breach of these Terms.

18. Entire Agreement

These Terms constitute the entire agreement between you and us and supersede all prior communications.

19. Amendments

We may update these Terms at any time by publishing a revised version on our website. Continued use constitutes acceptance.

20. Governing Law

These Terms are governed by the laws of New South Wales, Australia, knowing submission to its courts.